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This Privacy Policy was last updated on June 6, 2026

1. Introduction
Little Dragon Reptile Supplies Ltd, trading as BugBatch (“we”, “us”, or “our”), is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from bugbatch.co.uk (our “website”).

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details in section 13.

2. Who We Are
Little Dragon Reptile Supplies Ltd is a company registered in England and Wales under Company Registration Number 16708899. Our registered address is 2 London Rd, Purbrook, Waterlooville, Hampshire, PO7 5LJ.

We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Personal Data We Collect
We may collect and process the following categories of personal data:

3.1 Data you provide directly
When you register an account, place an order, or contact us, we collect:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely via our payment provider — we do not store full card details)
  • Order history and preferences
  • Any messages or enquiries you send us

3.2 Data collected automatically
When you browse our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website
  • Cookie data (see section 10)

4. How We Use Your Personal Data
We use your personal data for the following purposes:

  • To process and fulfil your orders, including arranging delivery via Royal Mail or other carriers
  • To manage your account and provide customer support
  • To send you order confirmation, dispatch notifications, and delivery updates
  • To process returns, refunds, and handle complaints
  • To send you marketing emails, where you have given your consent (you can unsubscribe at any time)
  • To improve our website, products, and services
  • To detect and prevent fraud or other illegal activity
  • To comply with our legal obligations

5. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract performance: processing your order, managing your account, and arranging delivery
  • Legal obligation: complying with tax, accounting, and consumer protection law
  • Legitimate interests: preventing fraud, improving our website, and operating our business securely — where our interests are not overridden by your rights
  • Consent: sending marketing communications (you may withdraw consent at any time)

6. Sharing Your Personal Data
We do not sell your personal data. We may share it with trusted third parties only where necessary:

  • Delivery carriers: Royal Mail and any alternative tracked courier we use, solely for the purpose of delivering your order
  • Payment processors: our payment provider processes card transactions securely on our behalf
  • IT and platform providers: including our website hosting provider and ecommerce platform (WordPress/WooCommerce)
  • Email service providers: used to send transactional and marketing emails
  • Legal and regulatory authorities: where required by law or to protect our legal rights

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

7. International Transfers
We primarily store and process your data within the United Kingdom. Where any third-party provider transfers data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. In general:

  • Order and transaction records are kept for 7 years to meet HMRC requirements
  • Account data is retained for as long as your account is active, and for a reasonable period after it is closed
  • Marketing consent records are kept until you withdraw consent
  • Website analytics data is retained in accordance with our cookie settings

9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: you may request a copy of the personal data we hold about you
  • Right to rectification: you may ask us to correct inaccurate or incomplete data
  • Right to erasure: you may ask us to delete your personal data in certain circumstances
  • Right to restrict processing: you may ask us to pause how we use your data in certain circumstances
  • Right to data portability: you may request your data in a structured, machine-readable format
  • Right to object: you may object to us processing your data on the basis of legitimate interests or for direct marketing
  • Rights related to automated decision-making: we do not use solely automated decision-making that has a legal or similarly significant effect on you

To exercise any of these rights, please contact us at team@bugbatch.co.uk. We will respond within one month. We may need to verify your identity before processing your request.

10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Strictly necessary cookies: required for the website to function (e.g. shopping cart, login session)
  • Functional cookies: remember your preferences and settings
  • Analytical cookies: help us understand how visitors use our website (e.g. Google Analytics)
  • Marketing cookies: used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences at any time using the cookie settings on our website. Please note that disabling certain cookies may affect the functionality of the site. For full details, please see our Cookie Policy.

11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies.

13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us:

Little Dragon Reptile Supplies Ltd (trading as BugBatch)
Email: team@bugbatch.co.uk
Address: 2 London Rd, Purbrook, Waterlooville, Hampshire, PO7 5LJ

14. Right to Complain
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.